Delivery & Returns Information
As a business in 24/7 operation, it is normal for us to run out of some items that are part of our regular inventory. We however, continuously strive to re-order top selling items as well as to introduce new and innovative products and trends to our market, and as such you the consumer may rest assured that if an item is out of stock, then unless we have said otherwise the product will be restocked within a reasonable amount of time. If a customer has made a deposit on an inventory item that has run out of stock or has sold out during the course of the payment process, then Diva Supplies reserves the right to either suggest a product of equal value or source a replacement or alternative within a reasonable period of time.
DECLINED/CANCELLED ORDERS, AMENDMENTS
Customers reserve the right to cancel a standard inventory order at any time before final payment is made. Please refer to our Return Policy for details on how to cancel or return a standard order, or the "Special Orders" section of our Terms & Conditions section, for our policy on returns and exchanges on Special Orders. If the customer would like to change their order, then they must submit the request within the time frame specified by the third party seller.
If you receive your order and there is a problem with the order, you must report the issue within 72 hours. Please note: if there is a problem – do not open or use the item until the problem is resolved. Thank you!
All returns must be authorized by Diva Supplies. Returns may not be used, opened or damaged. Some items such as custom orders are not refundable. Due to the specialized quality of many of our products, many of our makeup products and supplies are not returnable.
If you would like to test a product first - many times samples are available - e-mail or call us - we are happy to help to find the right product for your needs!!!
Please be aware, there may be a 15-30% restocking fee, for opened but un/slightly used returned items, as well as cancelled layaway, special orders, custom orders or rush orders.
Unless we have miss-shipped or made a mistake in the order - shipping fees are not refundable.
All items to be exchanged must be fully inspected by both the seller and customer before a refund or exchange is authorized. In the event that the customer and seller are unable to meet face to face, inspection will take place via electronic media such as email, skype or any other e-method.
Return-delivery dates are estimated by request submission and approval date.
We accept returns (unused) for an exchange within 7 days of purchase. If the return of an unused product is required within 7 days of purchase, an exchange of the product or a website credit will be offered at our discretion. Layaway requests are non-refundable but may be transferred within Thirty (30) Days of request, along with proof of payment. Unfortunately delivery, shipping, return shipping and handling fees are non-refundable. Please refer to full details on Terms and Conditions
Please be aware that if we ship your package and it is refused by you or if you have entered your address incorrectly and it is returned to us - shipping charges will not be refunded.